FAQs
Frequently asked questions
What makes Hygge Pergola Special?
We meticulously manufacture it using top-tier aluminium and materials. What truly makes it special is the ability to customize it according to your preferences. Our confidence in your satisfaction is reflected in our unique offer of a risk-free trial and an extended warranty, setting us apart from others in the industry. Quality is at the heart of our mission, and we remain dedicated to keeping it an affordable choice.
How does the 30-day risk-free trial work?
We have absolute confidence in the Hygge Pergola, which is why we provide a 30-day risk-free trial. In the highly unlikely event that you’re not completely satisfied with your pergola, you can simply request a refund.
What warranty is included with the Hygge Pergola?
The Hygge pergola comes backed by a robust 10-year structural warranty, a testament to our unwavering confidence in its long-lasting durability, setting us apart from competitors who typically provide only a 2-year warranty.
What are your opening hours?
We’re here to assist you from Monday to Saturday, between 9am and 8pm. Please remember that our phone lines are open until 5pm on those days, but you can continue to chat with us until 8pm. On Sundays, our phone lines are closed, but you can still reach us via live chat from 9am to 5pm.
What maintenance does the hygge pergola need?
The Hygge pergola is exceptionally low-maintenance. To ensure its long-lasting performance, we strongly recommend applying lubrication to all moving parts twice a year.
Is the Hygge Pergola Waterproof?
Yes, The Hygge pergola is not only waterproof but also rustproof. Our roof undergoes rigorous testing at our state-of-the-art facility within our manufacturing hub. It features a highly effective drainage system, ensuring water efficiently flows out from the base of the posts, preventing any pooling on the roof.
What materials materials are used in the manufacturing of the Hygge pergola?
The Hygge pergola is meticulously crafted from premium-grade aluminum, undergoing rigorous testing to ensure exceptional quality and durability.
What makes the Hygge Pergola Blind Special?
The Hygge Pergola Blinds stand out as a premium offering, crafted with top-tier textilene and a unique zippered design discreetly integrated into each corner, securely encased within the rails. This innovative approach creates windproof blinds that remain steady even in windy conditions. In contrast, other pergola blinds lack this zippered feature, allowing their fabric to flutter and flap in the wind.
Can you relocate the Hygge Pergola once assembled?
The Hygge pergola offers the flexibility to be easily relocated after assembly or disassembly, whether you’re moving to a new home or simply wish to relocate it to a different spot.
Is the Hygge Pergola designed to withstand windy conditions safely?
The Hygge Pergola is constructed using high-quality materials, and we highly recommend securing it to the ground for greater stability. Therefore, when properly anchored, the Hygge Pergola can withstand windy conditions safely, enduring winds of up to approximately 60 MPH. In extreme weather conditions, we suggest keeping the blinds up and leaving the louvers slightly open to facilitate increased airflow, thus extending its longevity
Is the Hygge Pergola designed to withstand Snowy conditions safely?
Yes, the Hygge Pergola is designed to withstand snowy conditions. However, in the event of a snowstorm, we strongly recommend keeping the louvers fully open for optimal safety and longevity of the Hygge pergola
Do you require planning permission for a Hygge Pergola ?
For comprehensive and specific information regarding this exemption, we encourage you to visit the official government website at the following link:
https://www.legislation.gov.uk/uksi/2015/596/schedule/2/part/1/made.
How is the Hygge Pergola Delivered?
The Hygge Pergola is shipped in multiple boxes, the quantity depending on the pergola’s size and the selected accessories. We kindly request that you thoroughly inspect and confirm the presence of all boxes during delivery. In the unlikely event that any boxes are missing, please promptly notify us and make a note of this with the delivery driver.
Will I receive a notification before the delivery of my order?
Yes, after your order is dispatched, our trusted two-man courier service will reach out to you to arrange a convenient delivery date and time. On the day of delivery, you will receive a courtesy call one hour prior to the scheduled delivery. Additionally, you will be provided with a tracking link, allowing you to monitor the real-time status and location of your delivery driver.
Can I schedule a certain delivery date?
Yes, upon the dispatch of your order, the courier will reach out to you, allowing you the flexibility to select a delivery date of your choice.
Can I delay the delivery date of my order ?
Certainly, we offer the option to postpone and retain your order within our distribution center until you are prepared for delivery. If you haven’t placed your order yet and wish to delay it, kindly specify your request in the order notes section during the ordering process. However, if you have already placed an order and require a delay, please reach out to our support team and they will be able to assist you in postponing your order.
Am I able to customize the size of the Hygge Pergola?
At the moment, you can’t customize the size of the Hygge Pergola. But, we’re actively working on providing custom pergola options that match your specific needs, and we anticipate making this available very shortly. If you’re interested, feel free to get in touch with us for more details.
How can I customize the Hygge Pergola?
On the Hygge Pergola product page, you have the ability to tailor each side of the pergola to your liking. After choosing your preferences for each side, the system will generate images showcasing your personalized Hygge Pergola. With a total of 17 distinct options available for each side, you have ample room for customization. If you require any assistance or guidance in the customization process, please don’t hesitate to reach out to our friendly sales team.
Can I customize the Hygge pergola at a later stage?
The Hygge Pergola offers the convenience of customization at a later stage, allowing you to individually purchase decorative panels, blinds, and accessories to suit your specific preferences.
I have configured my Hygge pergola but I want to make some changes?
If your order hasn’t been dispatched yet, you can still make alterations to your Hygge Pergola. Simply reach out to our helpful support team, and they will guide you through the process of making these adjustments.
Can I order the Hygge Pergola in a different colour?
We are continuously expanding our product range and the variety of colours we provide. If there are specific colours you would prefer, please don’t hesitate to contact our support team. We are here to accommodate your preferences.
How can I access the instruction manuals?
To access the instruction manual for the Hygge Pergola, you can find them in our installation guide page. Additionally, we are currently developing our own app that will provide step-by-step guidance for effortless self-installation.
Is the Hygge pergola easy to self assemble?
Yes, the Hygge Pergola is relatively simple to assemble. Nonetheless, for a smoother installation process, we recommend having a team of at least 2 to 3 people.
Do you offer an installation service?
Yes, we do provide a seamless installation service. You can easily add this option during the checkout process by selecting the installation service. If you choose this service, our installation team will reach out to you to coordinate a suitable date and time for the installation.
